Privacy Policy

1. WHO WE ARE

Pro Spaces is a trading name of PRO SPACES GROUP LTD
Company number: 16417970
Registered address: Unit A, Beckerings Park, Lidlington, MK43 0RD, Bedfordshire
Email: [email protected]

2. WHAT INFORMATION WE COLLECT

– Name and contact details (email, phone, address)
– Order history and correspondence
– Survey or installation photos (with your consent)
– Website usage data via analytics tools (e.g. Google Analytics)
– Payment and billing information (processed securely via trusted third-party providers, we do not store card details) 

3. HOW WE USE YOUR INFORMATION

– Process and deliver your order
– Contact you about your installation
– Send important updates about your order
– Improve our services and website experience
– Occasionally request reviews or feedback
– Comply with legal, tax, and regulatory obligations 

We do not sell your data to third parties.

4. MARKETING

If you opt in, we may email you offers or updates.
You can unsubscribe at any time via the link in our emails or by contacting us at [email protected].

5. DATA STORAGE & SECURITY

We use secure, GDPR-compliant systems to store customer data, with access restricted to authorised staff only. 
If data is stored in cloud-based tools (e.g. email, CRM), it may be processed outside the UK, but always under strict data protection frameworks (e.g. Standard Contractual Clauses).

6. COOKIES

We use cookies to improve website performance and understand user behaviour. Where required by law, we ask for your consent before setting non-essential cookies. 

For full details, see our Cookie Policy. 
You can control cookie settings in your browser at any time. 

7. YOUR RIGHTS

Under UK GDPR, you have the right to: 
– Access a copy of the data we hold about you
– Correct inaccurate information
– Request deletion of your data
– Restrict or object to certain types of processing 
– Request transfer of your data to another provider (data portability) 
– Withdraw consent to marketing

To exercise these rights, contact us at [email protected].

8. HOW LONG WE KEEP DATA

We retain order-related data for up to 7 years for legal and tax purposes.
Other data (like form submissions or marketing consents) is deleted when no longer necessary.

9. QUESTIONS OR COMPLAINTS

If you have questions or concerns about how we handle your data, email [email protected].

You can also contact the UK’s Information Commissioner’s Office (ICO) at ico.org.uk.

10.CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and where appropriate, we will notify you directly.