FAQs
How long does installation take?
Most installs take between 3 to 6 hours, depending on your layout. Your installer will confirm timing on the day.
Do I need to clear the area before you arrive?
Yes. Please remove anything stored under your stairs, and move breakables from the hallway. Clear nearby parking is also essential.
What’s included in the price?
Every Pro Spaces install includes:
- Delivery and installation
- Stud wall removal, if needed
- Tidy-up and waste removal
- 36-month warranty
- No hidden extras, what we quote is what you pay.
Are your units made-to-measure?
Yes. Every unit is built to fit your space exactly, not flat-pack or modular. That’s why our installs look built-in, not bolted-on.
Can I customise the finish?
Absolutely. Units come primed matt white or ready to paint in any colour to match your hallway décor.
What if something’s not quite right after install?
No problem. Just let us know within 30 days, and we’ll come back to sort any snags, free of charge.
What’s the warranty?
You’re covered for 36 months against any installation or material faults. That includes drawer runners, tracks, and structural elements.
Can I cancel or get a refund?
Yes, within 14 days of placing your order, provided we haven’t started making your unit. After that, we may retain up to 25% if materials have been ordered or production has started. If you cancel within 48 hours of install, a £150 callout fee applies.
Do you photograph the installation?
We sometimes take photos for quality control or our website. If you’d prefer we didn’t, just let us know before install day.
How do I pay?
We take a 25% deposit to confirm your order, with the balance due on the day of installation. Payment is via bank transfer or secure link, no cash.
How deep are the drawers, and how much can they hold?
Our standard drawers are around 600mm deep and built using heavy-duty runners rated to hold up to 35kg per drawer. Perfect for shoes, tools, bags, and more. Need something deeper or reinforced? Just let us know during your survey.
I have a downstairs toilet, can I still get under-stairs storage?
In many cases, yes. It depends on how much of the under-stairs space is take n up by the toilet. If there’s enough room to build around or beside it, we’ll make it work. We’ll assess it during your survey and give you honest options.
There are utility meters under my stairs, is that a problem?
Not usually. We can design around water, gas, and electric meters and still give you useful storage. We’ll just need clear access for readings and maintenance. We’ll take this into account at the design stage.
